Start or stop service
Give us one business day's notice and we read the meter on the day you move in or out.
What to know
- Notice
- One business day
- Start fee
- $35, on your first bill
- Same-day start
- $90, if you call before noon
- Deposit
- None for owners. $75 for tenants, refunded after 12 on-time bills
- Who can start service
- The owner, or a tenant with the owner's permission
Start, stop or move service
Tell us the address and the date. Customer service confirms by email within one business day.
Questions about starting and stopping service
Do I need to be home?
No. The meter is outside, at the street. If the water was shut off at the meter, someone over 18 should be home when we turn it on, in case a tap was left open.
I am buying a home. Who pays the last bill?
The seller. We read the meter on the closing date if the settlement company asks us two business days ahead.
Can I stop service while I am away for the winter?
Yes. A seasonal stop ends the base charge. Starting again costs $35.